Organization Settings → Telephony System → Response Groups → Input Collector
Additionally, Input collectors integrate seamlessly with Insights webhooks , allowing the collected information to be passed on to your systems for analysis or follow-up.
Create an Input collector
- Go to Telephony System → Response Groups → Input Collector
- Click Create new input collector
- Activate the function
- Enter the following settings:
Name and display name
- The name is mandatory.
- Display name is optional and is displayed in connection with collected input
Webhook connection
- Connect to a webhook to forward collected data to Insights or external systems
Activation
- Define which button the caller presses to activate input collection
- Set timeout (number of seconds to wait for button press)
- Write an activation message, for example:
"Press star to enter customer number."
Input collection
- Specify the minimum and maximum number of digits the user must enter
- Set timeout for how long the system waits for input
- You can choose whether the caller should end with a pound sign (#)
Input message (optional)
- Played before input begins, for example to provide instructions
Confirmation message (optional)
- Played after successful entry
Join response group
Once your Input collector is created, you can connect it to a response group:
- Go to Telephony System → Answering Groups
- Click on Input Collector
- Choose which collector you want to connect to
- Click Save
The selected collector will now be activated before the caller reaches the queue.
Collected input is also displayed in toasts for incoming calls and in the dialer .