What's new?

• Alerts, you can activate to send a notification message to agents and/or supervisors to inform them that there are calls waiting and that there are no agents loggin in to the answer group. Learn how here (under the headline waiting calls)

• Choose how calls shall be distributed in the answer group. Learn how here (under the headline Distribution strategy)

• Set a maximum queue time and action when value is true. Learn how here (under the headline waiting calls)

• We have updated the call toaster which makes it easier to view and manage a call in the desktop app, when talking via the mobile phone. Makes it possible to transfer a call via the desktop without picking it up.  

Bug fixes

N/A