Configure the retention period

You can configure the retention period, i.e. the time each recording is stored, on both users and answer groups. 

Recordings will be deleted oldest first and no longer be accessible. 

Configure the retention period for a user 

• 1. Click on
  2. Click on your organisation name
  3. Expand  Phone System
  4. Click on Call recording
  5. Choose the user you wish to configure and expand it
  6. Under retention period, choose the amount of months you want
  7. Click save
• 1. Tap
  2. Tap your organisation name
  3. Expand  Phone System
  4. Tap Call recording
  5. Choose the user you wish to configure and expand it
  6. Under retention period, choose the amount of months you want
  7. Tap save

Configure the retention period for an answer group 

• 1. Click on
  2. Click on your organisation name
  3. Expand  Phone System
  4. Click on Call recording
  5. Choose the answer group you wish to configure and expand it
  6. Under retention period, choose the amount of months you want
  7. Click save
• 1. Tap
  2. Tap your organisation name
  3. Expand  Phone System
  4. Tap Call recording
  5. Choose the answer group you wish to configure and expand it
  6. Under retention period, choose the amount of months you want
  7. Tap save