Who can use the call log?
- Included for organisations with the Unlimited-package
- Included for organisations with the Light-package when the add on Analytics is purchased
What is a call log?
Our call log is a powerful tool where you can find all the information needed about the call within your organisation. You can search for calls on a user or an answer group. To learn more about a specific part click the links below.
Access to the Call Log
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The call log is active for all users within the organisation. A user can access their own call log and not others.
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An agent in an answer group can see all call logs that belong to the answer group. A supervisor has access to all call logs in the answer groups they handle.
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You can only access Statistics Overview for the answer groups that you are part of. A supervisor has access to a Statistics Overview in the answer groups they handle.
Serach access to the call log
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To search for other users, you need to have the permission called phone system or be part of the group complete search & play access.
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To search for other answer groups, you need to have the permission called phone system or be part of the group complete search & play access.
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