Organization settings

Under each tab you will see what the different permissions give access to so that you can create the right roles to assign users in your organisation.

Once you have an assigned permission, you can view and edit the settings under those tabs.

At the bottom of this page you will find our suggested packages for different types of users.

• If you activate the Organisation settings, you/the person assigned to the role with that permission will have access to all the permissions under that tab, i.e. Account, Roles & Permissions, Users & Team, Guests, Telephony, Contacts, Survey & Insights.
  
  This permission is usually only given to administrators, since the user will ha full access.

• The Account permission allows the user to manage your account settings, purchase licenses & view the audit log, among other things. This permission is best suited for selected administrators.

  Access to feature/setting
  Company profile	✅
  App	✅
  Mobile subscriptions	✅
  Add ons	✅
  Billing	✅
  Audit logs	✅

• Lets' the user access to create roles, edit existing ones and assign permissions to other users, among other things

  Access to feature/setting
  Roles	✅
  Default permissions	✅
  Guest permissions	✅
  Call log search	✅

• With the Manage cost centers permission, you allow the user to, among other things, set up cost centers on your invoices. The permission is best suited to selected administrators or financial managers.

  Access to function/setting
  Create new cost centers	✅
  Create separate invoice per cost center	✅
  Create grouped invoice by cost center	✅
  Change invoice details and method	✅

• A user with this permission will have access to create new users, edit existing ones, create new teams and administer existing ones, among other things.

  Access to feature/setting
  Users	✅
  Teams	✅
  Entra ID sync	✅

• With this permission, users can create guests and generate invitation links.

  Access to feature/setting
  Create guests	✅

• This permission allows the user to manage everything related to your telephony, such as buying & assigning numbers, creating & managing answer groups and handle call recording.

  Access to feature/setting
  Fixed numbers	✅
  Mobile numbers	✅
  Answer groups	✅
  IVRs	✅
  Call routing	✅
  Sound files	✅
  Display numbers	✅
  Call recording	✅

• This permission gives the user access to create new, edit existing and delete contact groups

  Access to feature/setting
  Shared contacts	✅
  Create contact groups	✅

• With the *Opening hours* permission, the user can adjust opening hours for answer groups, IVR menus, and group numbers. This permission is best suited for administrators or others responsible for keeping schedules and availability updated in the switchboard.

  Access to function/setting
  Opening hours	✅

• With the *Labels* permission, the user can work with automatic assignment of labels to response group calls and personal calls based on Conversation Intelligence data. It is also possible to set up warnings for auto-labeling. This permission is best suited for administrators or people responsible for quality monitoring and call analysis.

  Access to function/setting
  Labels for answer groups	✅
  Labels for personal calls	✅

• This permission allows the user distribute existing licenses amogst users and answer groups. To purchase additional licenses: Account permission is required.

  Access to feature/setting
  Edit and distribute survey licenses	✅

• This permission allows the user to manage the organization's integrations, make changes in priorities, connect new, and disconnect existing

  Access to feature/setting
  Connect new and disconnect integrations	✅
  Edit existing integrations	✅

• This permission allows the user to create and manage wallboards

  Access to feature/setting
  Create new wallboards	✅
  Manage existing wallboards	✅

• With the *Lynes AI* permission, you give the user access to AI features in lynes, such as automatic summaries, suggested replies, and AI-powered support. This permission is best suited for users who actively work with calls, customer service, or administration.

  Access to function/setting
  AI for Telephony	✅
  AI for Chat	✅
  AI for Contact Center	✅
  AI for Company & Personal Profile	✅
  AI for AI Agent Roles	✅
  AI for Video Conferencing	✅

• This permission allows the user to manage the Contact Center.

  Access to feature/setting
  Create new web widgets	✅
  Create new web chats	✅
  Manage Contact Center contacts	✅

  To be an agent in the Contact Center, the Contact Center Agent user license is required. Without this license, the user will not be able to act as an agent in the Contact Center.

Teams

These permissions will give access to edit Teams the users are a part of and create new channels in them

• Access to feature/setting
  Edit & remove teams	✅
  Add members to a team	✅

• Access to feature/setting
  Edit & archive channels	✅
  Create new & add users to existing channels	✅

Features

With this permission, you grant users access to selected features.

• Access to feature/setting
  View and analyze call data on one or more answer groups	✅
  View and analyze call data on one or more users	✅

Internal administration

These permissions, individually or in combination, give users access to search and edit other users within the same organisation. Best issued to the IT manager/administrator.  

• Super Search is an organisation-wide search that allows you to search users, answering groups, IVRs and numbers in one place and quickly edit anything if needed.

  Access to feature/setting
  Super search	✅

• This permission gives a user access and editing capabilities to another user's personal settings. For easy administration.

  Access to feature/setting
  Edit other user's personal settings	✅

Suggested packages

• TBA

• TBA

• TBA