Port numbers to or from Subs
To be able to port, i.e. move, numbers in the app, you need to be the account owner or have the Account permission.
A porting means that you move a number from one operator to another. It can be a single number or an entire number range.
Remember: A porting can take place no earlier than five days after we have received the signed porting form.
Port mobile numbers to Subs
When you want to move a mobile number from another operator to Subs:
- Start a new subscription purchase in the app.
- When you get to the Select Number option, select the Port existing number option and fill in the information.
Port out mobile numbers from Subs
When you want to move a number from Subs to another operator:
- Cancel subscription within the app
Port a number series to Subs (superadmin)
To move your landline number, you need to be logged in as a superadmin in the app.
- Go to Organization Settings , then Phone System , and select Landline .
- Make sure the numbers have no remaining validity period.
- Enter the number or number series to be ported.
- Example: for the series 0811223340 to 0811223350, enter 08112233[40-50].
- Fill in contract information, porting date, and which company owns the numbers.
- Click Move .
The status is displayed in the app and the number series ends up under Unassigned landline numbers .
Port in mobile number as superadmin
To move mobile number as superadmin:
- Go to Organization Settings , then Phone System , and select Mobile Number .
- Make sure the numbers have no remaining validity period.
- Enter the mobile number to be ported.
- Fill in the contract information and date for porting.
- You can assign the number to a user directly, but it is optional.
- Click Move .
The status is displayed in the app. The number will be listed under Unassigned or Assigned mobile numbers when the porting is complete.
Frequently asked questions
When will I receive my new SIM card?
It is sent by regular mail and normally arrives within a few days.
When will my old SIM card stop working?
It stops working the same day the porting goes through.